We always appreciate our clients businesss and trust and our goal is to exceed our clients' expectations at every opportunity. We often conduct customer research on how we can improve our services and really value our clients' input and we routinely implement requested features or changes.

Here are some of our clients' questions/answers:

 

1- How did you find me?

I just went online for Toronto and area and was impressed by your manner and how well you draw.

2- How do you like my website?

Your website is professional and stresses cleanliness which I liked.

3- How would you compare me with my competitors?

I have not had any other work done.

4- How easy was it to make an appointment?

Making an appointment and corresponding with you was quick and easy.

5- How did you like your visit at Perfecting Touch?

My visit with you was very pleasant. You are a warm and caring person.

6- How did you find my salon's hygiene and look?

Your salon is clean and hygienic- no complaints.

7- How did you like the artist you met?

The artist was very through, interactive, and took a very long time getting the artwork just right. I never felt rushed and was consulted and listened to all the way through.

8- How satisfied are you with the procedure(s)?

Completely satisfied.

9- How did you find my customer service?

Excellent customer service.

10- How likely would you refer me to your family and friends?

I would definitely recommend you to others.

11- Do you have any suggestions for improvement?

I don't know of any specific recommendations. I really liked that your salon was private- that there weren't others there waiting for their appointments. It made it much easier for someone in my condition, and also you made me feel that you had as much time as necessary- not rushed.

 

Catherine

catherine.swaine@shaw.ca