We always appreciate our clients businesss and trust and our goal is to exceed our clients' expectations at every opportunity. We often conduct customer research on how we can improve our services and really value our clients' input and we routinely implement requested features or changes.

Here are some of our clients' questions/answers:

 

1- How did you find me?

through a friend

2- How do you like my website?

very user friendly, everything dearly laid out

3- How would you compare me with my competitors?

very professional

4- How easy was it to make an appointment?

very accomodating and made every effort to get me in quickly

5- How did you like your visit at Perfecting Touch?

absolutely wonderful

6- How did you find my salon's hygiene and look?

very clean and comfortable, sleek

7- How did you like the artist you met?

very friendly and professional

8- How satisfied are you with the procedure(s)?

excellent absolutely happy

9- How did you find my customer service?

superb

10- How likely would you refer me to your family and friends?

will absolutely refer with no doubts

11- Do you have any suggestions for improvement?

i am in the customer service industry and what you're doing is exactly what customer service excellence is....

 

Elly

ellycopeland@rogers.com